What the butler saw

Paul Hemp, a senior editor of the Harvard Business Review, relates his experiences spent as a planted room service waiter at the Ritz-Carlton hotel in Boston.

Best in Brief: What the butler saw

(Harvard Business Review)

Paul HempHarvard Business Review

Paul Hemp, a Senior Editor of the Harvard Business Review, spent a week as a roomservice waiter at the RitzCarlton in Boston to examine the life of someone who...