Welcome to Scotland

A dual-pronged approach of qualitative and quantitative international research allowed VisitScotland to revolutionise brand positioning and consumer communications, leading to massive increased interest in Scotland as a 'must visit' destination.

Welcome to Scotland

Jacqui SouterVisitScotland, United Kingdom

Anna LilleengenNunwood Consulting Ltd, United Kingdom

INTRODUCTION

Competition within the world of tourism is fierce. International destinations are continually vying to be on top of the 'must visit' list. New entrants appear every year. The advent of low cost air travel has also meant that consumers can afford to be choosy about where to go. In a commercial environment where differentiation is the marketers' Holy Grail, uniqueness is an inordinately difficult end game!

In 2003 VisitScotland decided to face this challenge with a fresh outlook. The strategy was simple: to develop...

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