Web 2.0 Capturing Real-Life Insights: The Narval Method and its Application to the Automotive Industry

It is fair to describe the World Wide Web as a huge pool of experiences and ideas that millions of ordinary people spontaneously share with peers in their quests for answers to their real-life questions.

Web 2.0 Capturing Real-Life Insights: The Narval Method and its Application to the Automotive Industry

Diouldé Chartier, Laetitia Ricci and Frédéric Lefebvre-Naré

INTRODUCTION

The Web 2.0 (also called participative Web) provides a huge pool of experiences and views delivered unprompted and unrelated to inquiries.

Far from the so-called web opinion leaders (bloggers, hyperactive buzzers, etc.), millions of ordinary people connect to exchange tips and thoughts, looking for answers to their real-life questions from peers who have already experienced a particular situation.

These low-key conversations give evidence of the opinions and choices that (so much more numerous)...

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