Introduction
All of a sudden, there are robots everywhere.
At supermarket checkouts, ticket counters in train stations, bag drop areas in airports and on the walls of fast-food restaurants we engage with machines where less than a decade ago we would have been talking to a human being. This robotisation is one aspect of automation – a trend which will have an enormous impact on the economy and our daily lives.
Many analyses of automation published so far focus on one aspect of automation (robots) and are broadly pessimistic about its impact. PWC’s 2017 report – “Will Robots Steal our...