What next for the restaurant business?

Sam Peña-Taylor

The hospitality sector has been hard hit by coronavirus-driven lockdowns; research by Zagat offers some pointers for restaurants re-opening in a socially distanced world.

Reopening, lifting, a return… to what, exactly? Few industries have been as affected by lockdown as hospitality. But then few industries – at least in major cities – have been able to evolve their core business at such pace: spotting gaps of opportunity, finding creativity in the constraints of lockdown.

Restaurants have always been a tough business, and lockdown conditions have, for the few places able to continue trading in some form, made it even harder. They have had to extend their hours, reduce their menus to cut down on waste and prioritise foods that travel, figure out e-commerce and...

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