How Monzo built a bank for people who hate banks

Monzo has built a following and a community around its product, allowing it to grow swiftly, build new and category-changing features, and attract a generation that has an uncomfortable relationship to money.

Perhaps it’s the log-in process that makes the typical banking app so painful. Typing in your security code – the one you’ve forgotten more than once – and watching the spinning wheel of misery as you wait for the verdict. What’s...

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