Media subscription services see better retention post-COVID

An overview of global media subscriptions and their retention rate before and after COVID-19.

Media subscription services have seen a better retention rate of new subscribers since the coronavirus pandemic began, according to data from digital content management company Piano. The company's clients include CNBC, The Wall Street Journal, The Economist and Le Parisien.

For example, three-quarters (75.7%) of monthly subscribers that joined after March 2020 (when COVID-19 was declared a pandemic) were still subscribing three months after joining. Before the pandemic, the retention rate after three months was far lower at 68.6%.

Although this gap narrows over time, monthly subscribers consistently have a higher retention rate if they joined after the...

Not a subscriber?

Schedule your live demo with our team today

WARC helps you to plan, create and deliver more effective marketing

  • Prove your case and back-up your idea

  • Get expert guidance on strategic challenges

  • Tackle current and emerging marketing themes

We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

You’re in good company

We work with 80% of Forbes' most valuable brands* and 80% of the world's top top-of-the-class agencies.

* Top 10 brands