Summary of the marketing challenge, methodology, insight discovered, creative execution and business impact.
In 2021, Walmart wanted to build on its 25+ years of commitment to the Latino community by developing a Hispanic Heritage Month campaign that commemorated this history but that also addressed younger bicultural Hispanics where the brand was losing relevance and affinity.
We conducted extensive research made up of 6 focus groups among young Hispanic millennial moms, over a dozen in-depth individual interviews and followed up a quantitative survey to validate our findings.
Our research showed that Latino youth were becoming advocates at unprecedented levels, voicing longstanding...