Using investment-based techniques to prove the 'bottom line' value of research and give CEOs what they want
Vicki TannerMaitland Tanner & Associates Pty Ltd
During the recession of the early 1990s the author presided over a research department for a major international financial institution. Despite the cutbacks and write-offs in all departments, the research budget was increased by 500% in one year and the advertising budget increased by $10 million,1or 40%. The turning-point was a brief paper for the managing director outlining the advertising return on investment (ROI) in the mortgage market – the company's...