Understanding donor preferences to optimise charity marketing and communications

This case study explores how a leading charity, the British Heart Foundation (BHF), used research to ensure that the focus of its marketing and communications contributed to a story that people found engaging and were compelled to support.

Introduction

The British Heart Foundation (BHF) is one of the UK's best known charities. It is the biggest independent funder of heart and circulatory research in the UK, funding around £100 million worth of research projects every year. According to World...