Truly, madly, deeply - ethnography illuminates pharma

This paper examines how an ethnography study in two countries (USA and UK) helped a top 10 global pharmaceutical company radically revise how it thought about a medical condition and how clinical trials could be conducted differently by better understanding better the 'plight' of the patient with pain related to osteoarthritis.

Truly, madly, deeply – ethnography illuminates pharma

Graeme ChrystalZaicom Research Plus, United Kingdom

Neil McPheeNuance Research Ltd, United Kingdom

PREFACE

This paper examines how an ethnography study in two countries (USA and UK) helped a top-10 global pharmaceutical company radically revise the way in which it thought about a medical condition and how it could conduct its clinical trials differently by understanding better the 'plight' of the patient experiencing pain related to osteoarthritis (OA). It then suggests means by which seriously insightful research can (and has been) produced, using real-life examples, anonymised to avoid commercial confidence conflicts. Additionally...

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