The virtual home visit

In this article, the revolutionary approach of Philips Design's 'multiple encounter approach' in conducting people research is discussed.

The virtual home visit

For a number of years now, Philips Design has applied a methodology known as the 'multiple encounter approach' to conduct people research in supporting the strategic design process. This approach often involves home visits, extensive observation, task-setting and in-depth personal interviews. During the course of this year, two projects have been successfully carried out in which this methodology has been translated into research in virtual environments.

'In the past, we would identify a representative target group for our research and then put together appropriate tools in order to enable these people to research their own lives...

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