The Value of Listening: Heeding the Call of the Snuggie
David Wiesenfeld, Kristin Bush and Ronjan Sikdar
The emerging practice of listening online allows marketers to observe naturally occurring conversations between consumers about products, brands, and companies.
The Value of Listening: Heeding the Call of the Snuggie
David Wiesenfeld
The Nielsen Company
Kristin Bush
The Procter & Gamble Company
Ronjan Sikdar
The Nielsen Company
INTRODUCTIONIn early 2009, Tropicana—North America’s largest juice brand—rolled...