The shopper's mind

Creating an experience or an emotional connection with the customer requires that the marketer or retailer first understand that this experience or emotional connection is not the same for every customer.

The Shopper's Mind

What communications are needed to create a 'Destination Shopping' experience?

Hollis Ashman The Understanding & Insight GroupSamuel Rabino Northeastern UniversityDorothy Minkus-McKenna Berkeley CollegeHoward R. MoskowitzMoskowitz Jacobs...