This document analyzes the components of a system created when a quality audit of TAM services is requested, pointing out the benefits that arise when there is a correct determination of its scope and rules, a common objective between clients and suppliers and a clear definition of the roles played by each party.
The Risks and Benefits of Audits of Quality
What We Have Learned After Several Years of Experience in
Ana Lucia D'Imperio LimaandVera Lucia Marchesi
IBOPE Media Information, Brazil
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