The Influence of eWOM on Virtual Consumer Communities: Social Capital, Consumer Learning, and Behavioral Outcomes
Kineta H. Hung and Stella Yiyan Li
Word of mouth (WOM) is a highly credible form of marketing information. However, because it is difficult to study WOM in the face-to-face context, researchers have limited understanding of its sources of effectiveness or its effects beyond product and brand communications.
The Influence of eWOM on Virtual Consumer Communities: Social Capital, Consumer Learning, and Behavioral Outcomes
Kineta H. HungUniversity of Hong KongStella Yiyan LiCity University of Hong KongAdvances in electronic communication technology have popularized...