Luxury marketing in an era of change
This article is part of a series of articles from the WARC Guide to Luxury marketing in an era of change. Read more
Empowered by social networks and digital devices and inspired by the omnipresent coverage of celebrities toting personalised luxury, for the last decade consumers have increasingly sought to dictate the luxury experiences they want, and when and where they want them.
By becoming both critics and creators, they have demanded a more personalised service and expected to be given the opportunity to shape the products they consume. Personalisation has...