The customer satisfaction measurement and listening revolution
Jean-Paul Dayan, Laurent Depond and Gerard Bon
This paper addresses the CRM experience of Orange France, a mobile phone service provider, in assessing the customer care experience of its 18 million customers.
The Customer Satisfaction Measurement And Listening
Revolution
HighLevel CRM
Grard
BonOrangeLaurent
DepondOrange
andJeanPaul DayanStetson
INTRODUCTION
Customer
Care at Orange France
Orange France has approximately 18 million customers for
four lines of...
