The customer satisfaction measurement and listening revolution

This paper addresses the CRM experience of Orange France, a mobile phone service provider, in assessing the customer care experience of its 18 million customers.

The Customer Satisfaction Measurement And Listening Revolution

HighLevel CRM

Grard BonOrangeLaurent DepondOrange andJeanPaul DayanStetson

INTRODUCTION

Customer Care at Orange France

Orange France has approximately 18 million customers for four lines of...