Sustainability: The new dimension of brand trust

This is now an opportunity for companies to redefine how they frame their obligations to future generations to ensure they are doing their utmost to decarbonise their business processes and implement more sustainable models.

Successful brands are shaped by trust. Their ability to deliver compelling brand promises differentiates them from competitors and provides customer confidence. Trust is the very foundation of branding, but when it is lost, the result can be catastrophic.

Over decades of creating brands to differentiate everything from luxury travel destinations to global financial corporations, our focus has always been on defining compelling brand promises that our clients can actually deliver, supported by brand identities that encapsulate the distinctive propositions, all aimed at building trust with customers.

As branding has evolved and adapted to changing consumer behaviours and market trends, we...

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We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

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