Telkom: Fraud or Not? Fraud Awareness

Telkom, a telecommunications company, encouraged its employees in South Africa to interact with its fraud team and better understand its anti-fraud policies by creating a game show involving the employees themselves.

Overview

The Telkom Group wanted to engage with their employees about the policies and procedures around identifying, preventing and reporting fraud within the group. They wanted to make sure that employees were informed on policies, but also felt comfortable and unafraid to report or identify fraud in the workplace.

The Challenges

Telkom found that their employees were scared to interact with the fraud awareness team, called "Telkom Group Forensics." Additionally, employees at the Telkom Group suffer from internal information overload, as they receive at least one internal message per day, oftentimes more.

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