National Social Security Fund (NSSF) - Uganda: NSSF Go Mobile App Digital Campaign

The National Social Security Fund (NSSF), a Ugandan government fund, took over social media with news of the launch of the NSSF Go app in Uganda.

Statement of The Problem

  • The National Social Security Fund Uganda is a multi-trillion Fund mandated by Government of Uganda to provide social security services to employees in the private sector.
  • NSSF is the most profitable, trustworthy, efficient, secure, innovative and dynamic social security provider. It is the largest fund in East Africa by value and has a member base of over 2 million members.
  • Even though, year on year, NSSF has worked to improve it's customer services by expanding its physical branches and adopting Digital platforms as feedback platforms, they still faced an issue of large traffic flow at their...

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