Retail Customer Service Tips
Finding the right product and marketing mix may feel like the biggest business challenges facing your retail shop, but the best-planned strategies won't get you far unless your business provides good customer service.
All it takes is one sour interaction for a customer to turn around and not come back, or worse yet, spread bad word of mouth about your business to other potential customers.
On the flip side, good customer service can generate sales increases when more traditional methods like inventory levels, promotional activity and store renovations have stalled. High-quality service can lay the groundwork...