Quantifying the ripple: word-of-mouth and advertising effectiveness

Barak Libai, Katherine N Lemon and John E Hogan

In this article the authors demonstrate how a customer lifetime value approach can provide a better assessment of advertising effectiveness that takes into account postpurchase behaviors such as word-of-mouth.

WOM, Viral campaigns
Data-driven targeting
Strategy

Quantifying the Ripple: Word-of-Mouth and Advertising Effectiveness

John E. Hogan Strategic Pricing Group

Katherine N. Lemon Carroll School of Management, Boston College

Barak Libai Faculty of Management, Tel-Aviv University

MEASURING ADVERTISING EFFECTIVENESS:...

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