Pandora: Thinking outside the box

Pandora, a jewellery manufacturer and retailer, launched a global campaign to expand its customer base in the digital space and help the brand grow.

Campaign details

Brand: PandoraLead Agency: Facebook UKRegion: EMEA

Strategy

Objective

With e-commerce and online engagement spiking worldwide in 2020, the brand faced two key challenges in its social media spend. The first was reaching new customers. While the COVID-19 pandemic has limited in-store shopping globally, e-commerce and building awareness in the digital space has become critical. The second key issue Pandora faced was regional differences. While its in-market expertise helped the brand grow, it limited the sharing of learnings across borders

Target Audience

The brand has historically focused on performance activities on Facebook's platforms, targeted...

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