Market research is evolving from representative samples of people, interviewed via clipboards and phones, towards online surveys conducted with pre-recruited panels of members doing 50 or more surveys a year, and towards integrated databases where CRM and research are blurring into holistic feedback systems.
Stop asking questions and start listening
Ray Poynter
As 'we' research models reveal a deeper understanding of the needs, concerns and desires of consumers, social media is becoming an essential tool for listening to communities from the inside
The process...