Online panels are unsustainable: online communities are the future – a BBC World Service case study

This paper, by Pete Comely of Virtual Surveys and Kelly Shepherd, of the BBC, discusses why the current model of online panels is unsustainable in the current Web 2.0, participatory world.

Online panels are unsustainable: online communities are the future – a BBC World Service case study

Pete ComleyVirtual Surveys, United Kingdom

Matilda AnderssonBBC World Service, United Kingdom

CURRENT ONLINE PANELS AND THE ISSUES

Judging by the selection of papers at this conference, online panel quality issues are at the forefront of many practitioners' minds. The issues vary from how to control professional respondents, through to ensuring the validity of responses, and particularly how to sustain response rates and prolong respondent panel life.

It is a generally held view that there is a panel respondent life cycle, from initial...

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