Situational Analysis
The pandemic brought a new challenge to mom and pop stores of India. Their customers were desperate to get daily supplies but faced a cash crunch with salaries on hold and incomes reduced. A book-keeping innovation to normalize credit (or Udhaar) and its recovery, promised to keep the sales going for small traders and most importantly securing customers loyalty in return who too would continue to get their supplies for life to go on.
India has a network of over 15 million mom-and-pop stores who form the backbone of the country's everyday essential supplies across lower to middle...