Pizza Hut: Transforming Pizza Hut into a Delivery Business

Pizza Hut, a restaurant chain, transformed its strategy in India by using moment marketing to increase online sales and promote its business as a delivery service.

Campaign Details

Advertiser/Brand: Yum! Brands / Pizza HutLead Agency: Mindshare IndiaRegion: APAC

Strategy

Objective

With 2 years of slow growth, Pizza Hut (PH) had to achieve a breakthrough in the year 2017. PH was still largely seen as a restaurant brand (dine-in/eat out). On the other hand, delivery was driving growth for the category, and the main competitor Dominos - one of the world's leading logistics players had fine tuned delivery into a science.

The primary goal was to strengthen the delivery business and turn it into an accelerated growth driver – with the ambition...

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