Campaign details
Brand: AXAAgency: Havas MediaRegion: EMEA
Objectives
Insurance is a grudge purchase, something we resent paying for and hope we don't need or have to use.
There's also currently a reputational storm cloud hanging over the category in general. It's a low interest category, increasingly sold and seen as a commodity rather than a service.
Sentiment is mainly negative and expectations are low. It is increasingly hard for an insurance brand to transcend accepted stereotypes.
So, for AXA to meet its objective of building a warm and human brand, they needed to prove that...