Just because you can doesn't mean you should

Jeremy Bullmore

This article argues that marketers should beware using personalisation as they may alienate customers by trying to get too close.

When it comes to personalisation, the skilful brand custodian will know not to get too pushy, says Jeremy Bullmore.

For years, you've been unable to do something. Then new technology comes along – and suddenly you can. So you do.

It's an entirely...

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