Measuring the value of respondent engagement - innovative techniques to improve panel quality

The article reports research into why people get bored with online surveys, and what effects this has on response rates and data quality.

Measuring the value of respondent engagement – innovative techniques to improve panel quality

Jon PulestonInteractive Group, Global Market Insite, Inc. (GMI), United Kingdom

Deborah SleepEngage Research, United Kingdom.

INTRODUCTION

Our research set out to understand what happens when respondents get bored with an online survey:

  • What triggers boredom?

  • How do bored respondents behave?

  • What impact does this have on the quality of data collected?

We then went on to explore ways of making surveys more interesting and easier to take and examined the impact of these had on:

  • Respondent behaviour

  • Data quality

  • Respondent enjoyment

This paper shares our...

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