Lowe’s learns from its supply chain mistakes to serve customers better

Anna Hamill

DIY retail chain Lowe’s has learned from mistakes made on its supply chain transformation as consumer shopping behavior changed, which eventually fuelled a successful overhaul of how the company serves customers in an omnichannel world.

DIY retail chain Lowe’s admitted mistakes were made on its supply chain transformation as consumer shopping behavior changed, which eventually fuelled a successful overhaul of how the company serves customers in an omnichannel world.

The work of transformation is never done

According to Marvin Ellison - Chairman, President and Chief Executive Officer of Lowes, the work is never truly done, but an evolution over time.

“You never complete your supply chain transformation because customers' buying patterns change. Any retailer will tell you that if they ever think that they finished transforming their supply chain, then they're going to quickly find...

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