Linking customer and employee satisfaction to financial performance

Dr Derek R. Allen

This study uses statistical analysis to link a series of disparate studies involving measurements of customer satisfaction, employee satisfaction, customer retention, and strategic business unit profitability.

Linking Customer And Employee Satisfaction To Financial Performance

Derek R. AllenMarket Probe Europe

THE CUSTOMER SATISFACTION PROFIT LINK

It should come as no surprise that very few companies even consider the relationship between customer satisfaction...

Learn more Get a demo