KFC: Humility over Heroics – A story of collective chicken courage

KFC, the fast food brand, remedied its negative brand perception in the UK after the chicken shortage crisis and promoted its new fries by bringing back its iconic figurehead and promoting its haters' words on Twitter.

Executive Summary

In 2018, KFC was faced with the biggest crisis of its history.

Overnight hundreds of stores across the country ran out of stock and were forced to close their doors. Leaving the business and brand at risk of collapse.

In a time of crisis, disagreement and division are often rife. But in KFC's case, the reality couldn't have been any more different.

From adversity, we came back strong. Driven by a way of working that saw the whole business pull together at a time of need.

This paper is about a legacy that was created off the back...

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