KFC: From Promotion to Temptation

KFC, a retail brand, launched a campaign in Middle East and Africa to increase app downloads by 35%, increase the number of sessions in the app, keep the average spend per transaction stable, and increase the overall app revenue.

Campaign details

Brand: KFC Brand owner: Yum! Brands Entrant company: TBWA\RAADIdea creation: TBWA/RAAD Dubai Market: United Arab Emirates Sector: Restaurants & takeaways Media channels: Email marketing, Mobile & apps, Social mediaBudget: Up to 500k

Executive summary

From promotion to temptation.

People go on aggregators before they’ve even decided what to eat. But when you’re a restaurant, that means reduced margins and high fees.

It made sense for KFC to boost orders on its app, but to do that, it needed to drive downloads, traffic...

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