Keeping our customers posted

Sinéad McDonald

The Post Office is more than a brand: it is a British institution, trusted and used by huge numbers of the British public.

Keeping our customers posted

Sinéad McDonaldRoyal Mail Group

THE JOURNEY BEGINS

I can still remember the moment, sitting quietly in the corner of someone's living room in a tiny village in Wiltshire. I was there to observe some focus groups, talking...

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