Insight as a strategic asset - the opportunity and the stark reality

The market research industry is facing a major and exciting opportunity. If it doesn't respond imaginatively and constructively, market research risks being relegated to a bit-part role in the 'big picture' that is now represented by Customer Insight.
  

Insight As A Strategic Asset The Opportunity And The Stark Reality

Steve Wills Strategic ResearchPauline Williams Nationwide Building Society

Customer Insight is built from multiple sources

Market research is just a building block

At the very heart of the debate will inevitably be the question of 'What is Customer Insight?'. It is a ...

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We’re long-term subscribers to WARC and it’s a tool we use extensively. We use it to source case studies and best practice for the purposes of internal training, as well as for putting persuasive cases to clients. In compiling a recent case for long-term, sustained investment in brand, we were able to support key marketing principles with numerous case studies sourced from WARC. It helped bring what could have been a relatively dry deck to life with recognisable brand successes from across a broad number of categories. It’s incredibly efficient to have such a wealth of insight in one place.

Insights Team
Bray Leino

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