I know we track it, but tell me how to improve it!

The regular measurement of key performance indicators, such as customer satisfaction, is an essential part of evaluating how effectively a company is performing.

I know we track it, but tell me how to improve it!

Charles AdriaenssensConsensus Research International

Martin WoottonRS Consulting

INTRODUCTION

An Ongoing Evolution

The regular measurement of key performance indicators, such as customer satisfaction, is an...

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