How travel brands can rebuild trust after the summer from hell

With post-COVID demand booming in the travel category, many providers were caught off guard after pandemic era cutbacks came back to bite. Customer experience was miserable for travellers. How can travel brands win back trust?

While COVID-19 restrictions still fluctuate around the world, the travel industry is seeing strong demand from customers. However, that doesn’t mean that the ways travel brands build relationships with customers will look the same as they did before....

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