How to understand consumers

In this introduction to 6 articles focusing on understanding consumers, the author muses on how little we know about how buying decisions are made and how many of us still rely on outdated theories.

How To Understand Consumers

If understanding consumers is critical to branding and brand management, how can we improve the process? After all, market research is hardly a new discipline, and the social sciences from which market research derives most of its techniques and methodologies are long established.

In spite of all this, we are still astonishingly limited in our understanding of consumers, and, in particular, ...

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