how to track throughTheLine campaigns
Neil CoburnTRBI
In the April issue of Admap, my colleagues discussed the changing face of brand relationships (1) which, having moved from USP (Unique Selling Proposition) through to ESP (Emotional Selling Proposition), are now 'participatory'. A whole range of touchpoints now exists between marketer and customer, with advertising being only one small element of the mix (see Exhibit 1). The challenge I want to address is how on earth we track this myriad of influences on the brand relationship. This question is ever more pressing because, as communications become more complex...