How Mobile Advertising Works: The Role of Trust in Improving Attitudes and Recall

How does trust affect consumer attitudes and recall in mobile advertising? This study explores this question by conducting a large-scale “pseudo” mobile advertising campaign in Japan.

How Mobile Advertising Works: The Role of Trust in Improving Attitudes and Recall

Shintaro OkazakiUniversidad Autónoma de MadridAkihiro KatsukuraDentsu Inc.Mamoru NishiyamaDentsu Inc.
Researchers and practitioners agree that the most explosive growth in telecommunications has occurred in internet and mobile telephone services (Lehr and McKnight, 2003). Combining these two technologies, the internet-enabled mobile device has become one of the most promising advertising media around (Okazaki, 2006). For example, SMS (short message service) direct marketing is a popular campaign method worldwide, with consumer spending in the United Kingdom...

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