Hospitality guest satisfaction research in Asia Pacific

This paper will report and compare guest satisfaction data collected from fifteen countries (including Australia, China, French Polynesia, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Pakistan, Papua New Guinea, Philippines, Singapore, Taiwan and Thailand) within the Asia Pacific region for the Six Continents Hotels Asia Pacific Division.

hospitality guest satisfaction research in asia pacific

Endorsing consistency of service/performance across countries

Ray Alcocer Six Continents HotelsBethany Hoffman Taylor Nelson Sofres Intersearch Travel DivisonScott KeshanechTaylor Nelson Sofres Intersearch...