Frontline19: Hopeline19

Frontline19, a mental health charity, launched a new phoneline, Hopeline19, on Emergency Services Day in the UK to provide NHS workers with psychological support, allowing the public to leave messages of hope during the COVID-19 pandemic.

Summary

This is the story of planning on the Frontline.

In this paper, you'll see how a planning team saw how a mental health crisis was unfolding amongst NHS staff during Covid 19 and how we created our own intervention to bring them hope through a free-to-use 24/7 helpline: Hopeline19.

It all started by observing a viral epidemic transform into a psychological crisis for frontline NHS staff.

Using evidence from natural and terror disasters, we found an antidote: hope. A safe and scientific lever to pull on to help build psychological resilience.

This took the form of affirmations, psychologically proven...

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