From Concierge to CEO: A hybrid approach to segmentation that brings ‘guest missions’ to life

Warner Leisure Hotels, a hospitality brand, launched a campaign in the UK to understand why guests booked specific breaks.


Personalised guest service experiences are part of the recipe for success for Warner Leisure Hotels. This hospitality group enjoy a loyal, established customer base. But there was a need and desire to know more about guests and reflect the personalisation...

Not a subscriber?

Schedule your live demo with our team today