Fantastic research: analysing theme park visitors

This article explains how a combination of research techniques helped Universal Orlando Resorts compete against Disney in Florida in 2006-07.

Fantastic research: analysing theme park visitors

Mark Ingwer

In 2006, universal Orlando Resorts (UOR) was facing a serious challenge. It was experiencing steadily waning gate traffic and at the same time was not considered a destination theme park by many...

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