The future of retail: data sharing and the shopping experience

Physical retail is under pressure from online shopping and only the best will survive according to the CEO of Hudson's Bay Company.

A Canadian business that is fast rolling out big new stores in an era of growing e-commerce says physical retail isn't dying, but shops have to be truly amazing both online and offline if they're to survive.

"You've all seen the headlines: retail apocalypse, retail meltdown, the death of retail. It's enough to give a retailer a need for therapy," said Jerry Storch, CEO of the Hudson's Bay Company (HBC), North America's oldest company. "What is going on?"

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