In these uncertain times, the better marketers understand audiences, the better they can serve their needs. But with no precedent for a modern global pandemic, it is challenging to predict how they will adapt to the changes in the world around them.
In response to the COVID-19 crisis, Nine – Australia’s largest locally owned media company – saw a significant rise in requests from clients and agencies for insights on what audiences were feeling and the impact of the lockdown on their attitudes and launched a Consumer Pulse, weekly consumer sentiment poll to help brands connect with audiences. In all,...