TD Ameritrade has been disrupting wealth management for 40 years, and boasts an in-house "tiger team" dedicated to strategic innovation that, its leader insists, will continue "democratizing investing."
"We're purposefully small and scrappy," Sunayna Tuteja, Director/Emerging Technologies, Innovation and Strategic Partnerships at the Omaha, Nebraska-based firm, explained at the 2017 Ad Age Next Conference. And the group of seven is driven by a deceptively simple mantra: "Let's go where the consumers are."
Younger customers, she continued, are comfortable with chatbot technology. And, to appeal to this cohort, "We are the only financial-services [provider] where you can move into the [Facebook] Messenger ecosystem, log-in to your account for free, deposit money, get on-demand market information, and watch contextual videos.