How Zurich Insurance is using AI to deliver a better customer experience

This event report describes how Zurich, the multinational insurance provider, has integrated artificial intelligence into its customer service offering.

How Zurich Insurance is using AI to deliver a better customer experience

Brian CarruthersWarc

"Insurance has lots of unhappy customers," according to Monika Schulze, global head of marketing at Zurich Insurance. And there's a huge gap between how customers...